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FREE SHIPPING TO MOST AREAS OF AUSTRALIA - ORDERS OVER $400*
FREE SHIPPING ORDERS OVER $400* | 1300 326 453

The Leader in Agribusiness, Civil and Construction Machinery for Australian Industries.

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Questions & Answers

Have a question, need help with your selection, or simply after a quote?

Being from an agriculture background and farmers ourselves, we have you covered with all those tricky product questions.

If you can’t find the answer to one of your questions please call or email us.

1300 326 453 help@agsuperstore.com.au

  • Do we ship to your postcode?

    For orders over $400 freight is normally free to Capital cities and surrounding metropolitan areas.If your postcode falls in these zones you qualify for free shipping. If your postcode does not fall into these zones please contact directly on help@agsuperstore.com.auor call us on 1300 326 453 to arrange additional shipping costs.

    FAQ Item Image - Do we ship to your postcode?
  • Where are we located?

    Our locations are Dubbo, Mid Western NSW (head office) with warehouse distribution centres in Sydney and Swan Hill, Victoria.

  • What are our payment options?

    We accept all major credit cards and supply easy to use payment platforms like PayPal and aftepay. 
    Payment can be made online using our secure payment system or over the phone by our friendly staff.
    If your payment option isn't available please don’t hesitate to contact us on 1300 326 453 so we can better assist you.

  • Do we offer Lay-by?

    Lay-by isn't available but we offer afterpay if you wish to pay in instalments.

  • Do we provide installation?

    We do apologise but at this current time we do not offer installation.

  • Can I return an item I ordered?

    At Ag Superstore we are not required to provide a refund or replacement if you change your mind, so please choose carefully.

    You can however choose a refund or exchange if an item is faulty.

    Faulty is when the item:

    • has a problem that would have stopped someone from buying the item if they had known about it
    • is unsafe
    • is significantly different from the sample or description
    • doesn’t do what was said it would, or what you asked for and can’t be easily fixed.

    Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase —e.g. your receipt.

     

  • Can I return my goods?

    You have 30 calendar days to return an item from the date you received it.

    To be eligible for a return, your item must be unused and in the same condition that you received it.

    Your item must be in the original packaging.

    Your item needs to have the receipt or proof of purchase.

     

  • Can I request a refund?

    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

    If your return is approved, we will initiate a refund to your credit card (or original method of payment).

    You will receive the credit within a certain amount of days, depending on your card issuer's policies.

     

  • How long will it take for my goods to arrive

    Most items will be delivered in 1-7 business days depending on your location within Australia. Items that are out of stock or on back order may take longer. We will estimate the delivery time and call and/or email you with the details. At this stage if you decide not to wait for the delivery (that is over 10 days), a full refund or exchange will be made available.

    Unless otherwise agreed to, by us, we will deliver your products to the address indicated on your order confirmation. If no-one is available to receive the delivery, the courier (Toll) will leave a card requesting you to arrange a suitable time and date for delivery or collect from their distribution centre.

    Additional fees may apply for re-delivery of orders.

    We will use reasonable efforts to deliver your item/s to you within the estimated delivery time indicated on your order confirmation; however, we are unable to guarantee that the delivery will be made within this time frame.

    Upon dispatch of your order you will receive a copy of your tracking information from the nominated courier.

    We deliver your items to a street address and you will be notified during the checkout process.

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